Returns & Exchanges for Online Orders
Returns and exchanges for online orders will be happily accepted where the product has not been worn, altered, washed & is with original packaging. The product must also have all original tags attached.
Returns and exchanges will be accepted on all parcels within 21 days of receiving your parcel. Returns and exchanges can be processed either by sending the goods back to the Online store, or at any of our Roger David stores around Australia. Just bring in your receipt and details of the payment method you used when you ordered.
To return merchandise to our Online store simply fill in the required details on your returns form, securely pack the return merchandise and invoice in an appropriate shipping box, and send back (at your cost) to the following address:
16-20 Claremont St
South Yarra 3141
We advise that when sending your return parcel to us that you use a postal tracking service to ensure safe delivery. In the interests of hygiene we do not offer change of mind refunds on underwear or swimwear.
We will accept returns or exchanges within a reasonable time frame if an item purchased is faulty, not of merchantable quality - meaning that it is not of the quality that you would reasonably expect when it was purchased,or unfit for purpose - meaning that the item doesn’t do what you reasonably expected it would.
Please note items purchased using Afterpay or PayPal payment types
If you have paid for your online purchase using Afterpay or PayPal, and you would like to return any of your product/s for a refund, for security reasons these product/s will need to be returned to our online distribution centre. Unfortunately orders which have been placed using Afterpay and PayPal cannot be refunded from any of our Roger David stores.
Free returns and exchanges with any suit purchase. Simply place your goods in a postage bag and post back to us with the returns postage label provided for a full refund or exchange. To be provided with a full refund or exchange you must return the item to Roger David at the address specified on the website within 21 days from the date of purchase. The item must be unworn and is in its original condition, with labels and tickets attached.
For International Orders
Please note that we do not offer exchanges for our international orders at this time. However we will gladly refund your purchase to your original method of payment.